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The Sonos situation re dropping support for older kit

Gordon Ansell Opinion, Products, Software, Music 274 words.

Sonos ConnectSo, Sonos is going to drop support for older kit this May, which has sparked a lot of fury from many of Sonos’s customers. I can see why. Sonos’s kit is not cheap and there’s an expectation that good quality hi-fi kit will last for decades rather than the five years Sonos guarantees.

One disgruntled customer said:

In 2013, I refurbished my home and spent 1000s on an integrated music system based around Sonos central controllers to send music to every room. Now, I get an e mail, telling me that it's old and may as well be thrown in the bin.

It will affect me because I have a Sonos Connect and a Sonos: Play 1. The Connect is the one that bothers me most because that’s what I use to play my digital music through my hi-fi.

Sonos have offered a trade-up to new kit with a 30% discount, but I won’t be taking them up on their offer. The cynic in me says this is a convenient way for Sonos to generate more sales and whatever I buy could be out of date in five years’ time.

A new Play:1 would set me back £199 and the equivalent to a Connect these days is the Sonos: Port, which would set me back £399. Together that’s nigh on £600, although their 30% discount would bring that down to £420.

As I said, though, I won’t be upgrading my Sonos kit. I will instead simply run my current system until it stops working and then, when time and finances allow, I’ll look around for something that connects my hi-fi up to Airplay 2. Something that isn’t Sonos, that is.